Ciakko does not start
Ciakko needs Microsoft Edge WebView2. When it is missing, Ciakko says so and opens the page to install it. Ciakko runs once per computer: launching it again brings up the recording window of the copy already running, next to the clock.
The recording does not start
- Not enough space: Ciakko needs 2 GB free on the disk and says so when they are missing.
- An update is required: Ciakko waits for it before recording. See Updates.
- The window you chose was closed: pick it again in the recording window.
The picture lost frames
When the recorder cannot keep up, it drops frames and counts them. A take that lost too many says its picture is damaged: record it again rather than editing it. Close heavy programs while recording.
The bottom of a window is cut
Hide taskbar in the recording window leaves out the strip where the taskbar sits. Turn it off when the program you record fills the whole screen.
Captions are slow
Captions are written on your PC. With an NVIDIA graphics card they are much faster; without one the processor does the work. For a quicker, less accurate result pick the Fast model in Model (download it first from Manage models).
The export is locked
- The trial has ended: Buy Ciakko at the top of the editor.
- Device limit reached: Manage devices frees one of your computers.
- License not verified: Ciakko could not check the license for a long time. Connect to the internet once.
Claude does not find Ciakko
- In Ciakko, Edit with Claude: the dialog says whether Claude for Windows and Claude Code are connected. Press Connect or Connect again.
- Quit Claude from its icon next to the clock and open it again: Claude reads its connections when it starts.
- After a Ciakko update, open a new chat: a chat keeps the tools it had when it opened.
Anything else
Support in the editor or Report a problem on the Ciakko icon sends us a description and the app's logs. We answer by email.